Authentication works for GlobalProtect Portal but fails on GlobalProtect Gateway. Results 1-5 of 19 for (Palo Alto GlobalProtect VPN and SAML, authentication slowness and errors...for some people) (<p>Hi Everyone, recently setup saml auth on my palo firewall to allow for use of Okta and MFA for VPN authentication through global protect. If this happens, when you click Connect, nothing will happen. I am getting the following error, I re-posted because I should have taken some of the URLs out. Linux Operation. Fixed an issue where, when GlobalProtect was installed for Android 10, the GlobalProtect app was not able to use the client certificate for authentication. This issue occurred because the GlobalProtect was restarted during portal or gateway authentication. We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. Did you find a solution? The client would just loop through Okta sending MFA prompts. GlobalProtect Authentication failed Error code -1 after PAN-OS update We are on PAN-OS 8.0.6 and have GlobalProtect and SAML w/ Okta setup. If communicate comes back okay you should really contact TAC and have them verify your configuration and work with you to ensure that everything is working okay. It has worked fine as far as I can recall. If both the portal and the gateway are configured with the same authentication method, this problem will not occur. This month’s edition of our software firewall... We have introduced a new BPA report! These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. sudo dpkg – i GlobalProtect_deb-5.0.8.deb. Users can start the GlobalProtect portal login, but nothing else happens. To fix this issue, you'll need to delete and re-add the portal info. In the bottom right hand side of the screen, just left of the time, locate the icon that looks like this: Right Click and select ‘Open’. Is TAC the PA support? Connection Failed : Your computer is unable to connect. If a student device is unable to connect to the internet, […] I'd make sure that you don't have any traffic getting dropped between Okta and your firewall over port 443, just to verify something within the update didn't modify your security policies to the point where it can't communicate. This may prompt the user for authentication credentials depending on the authentication profile configured on the portal. Also under Auth profile we have Radius as a profile name From the system tray, click GlobalProtect to open it. GlobalProtect creates a Virtual Private Network (VPN) connection between APS student devices and the APS network. With the optional client certificate authentication, the user presents a client certificate along with a connection request to the GlobalProtect portal or gateway. With a different authentication profile configured on the GlobalProtect Gateway, this may cau… Reason: SAML web single-sign-on failed. When I downgrade PAN-OS back to 8.0.6, everything goes back to working just fine. If you connect to our network from home using the Global Protect VPN client, you will have to update your password to connect. Copyright 2007 - 2021 - Palo Alto Networks, http://www.okta.com/xxx Logs > Log  = PanGP Service and Debug level = Debug, tail follow yes web-server-log sslvpn-access.log. Hello, I’d found that this was a certificate issue and I needed to renew a certificate even though it wasn’t technically expiring for another month. The button appears next to the replies on topics you’ve started. Redhat/CentOS – sudo yum localinstall GlobalProtect_rpm-5.0.8.rpm. Globalprotect users cert renewal process? If credentials passed from the portal to the gateway are not recognized by the gateway, the user will be prompted to enter the password again. The GlobalProtect Portal will then direct the client to the GlobalProtect Gateway, which is located on the same device. If the gateway is configured for another type of authentication, it is important that the gateway authentication have the same username as the username used in the portal authentication. At the >> prompt, use the connect command to connect to portal vpn.wsu.edu. reply message 'Reason: SAML web single-sign-on failed.'. > show global-protect-gateway current-user. See the Troubleshooting section of … user@ubuntu:~$ globalprotect Current GlobalProtect status: OnDemand mode. Select ‘View’ and ‘Show Panel’. If this is your first time connecting to the 2factor VPN, before you can connect to it you must first be authorized to do so. The LIVEcommunity thanks you for your participation! To get started, you need the following items: 1. After entering my NetID and Password and clicking "Connect," GlobalProtect displays "Not Connected - Authentication Failed." The member who gave the solution and all future visitors to this topic will appreciate it! On the web client, we got this error: "Authentication failed Error code -1" with "/SAML20/SP/ACS" appended to the URL of the VPN site (after successfully authenticating with Okta. GPC-10239. Again the assumption is that the username will be the same as used on the GlobalProtect Portal and GlobalProtect Gateway authentication. An Azure AD subscription. Old post but was hoping you may have found the solution to your error as we are experiencing the same thing. No changes are made by us during the upgrade/downgrade at all. On the firewall, tailing the following logs is needed when an attempt is made from the GlobalProtect user: Execute the following command to check for current users: At the time of authentication on the portal, user credentials are passed from the portal to the gateway. Client '' received out-of-band SAML message: http://www.okta.com/xxxAll Programs ->Palo Alto networks ->GlobalProtect -> PanGPsupport Firewall • Authentication failures o Verify the users can authenticate by browsing to the IP address of the portal and authenticating to it o View the authentication logs on the firewall in real time using the following command- tail follow yes mp-log … GlobalProtect Authentication failed Error code -1 after PAN-OS update. 2. If so I did send a case in. GlobalProtect portal user authentication failed we have global protect portal configured and both portal and gateway have same ip assinged. See Also: Setting up and using GlobalProtect VPN for macOS; For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu. Best Practice Assessment (BPA) can now generate a Prisma Access BPA! Did you find the issue with the client being empty @David_Worley ? If it isn't a communication issue you'll need to start looking at packet captures and a tool like the SAML DevTools extension to see exactly what your response is and ensure that everything actually lines up. The portal or gateway can use either a shared or unique client certificate to validate that … Collecting and examining log entries can determine where the connection may be failing. , I re-posted because I should have taken some of the URLs out '' GlobalProtect displays `` not:! You can get a free account was hoping you may have found the solution to your error we. 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