Since 2006, this retailer has offered affordable in-house eyeglasses. It was easy to understand. We are processing your message. What can we help you with? Review #1119876 is a subjective opinion of poster. Eyebuydirect - Stay away from this "business". EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Liars. This is a second pair. I told her that I wanted my money back IMMEDIATELY. I got a great pair of small glass with rose tint, anti-glare, anti-scratch for around $26. You are in Austin, I am in Houston, thats one day groynd shipping. you have to research each frame measurements to make your choice. EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Not happy. Each item is entitled to a one-time, no-questions-asked return for either a one time replacement or a full refund — not including shipping fee — or product exchange of equal or lesser value within 14 days. It comes right after some EyeBuyDirect details! Frist and last time ordering from this site. Live chat is your best bet for help, but still won't send you a link. Came out to be just under the original cost. This website is very very difficult. Eyebuydirect Reviews [Sep] Spent Money On Legit Site -> Have a look at the review post, which will talk about a website that self-prescription eyeglasses at low prices.. Are you in search of a place where you can buy the right eyeglasses? ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. Check out what 15,058 people have written so far, and share your own experience. Check out the latest EyeBuyDirect Coupons and Promos. Check out what 15,247 people have written so far, and share your own experience. Ordered glasses, took 3 weeks. In fact, I mucked up my own order, called Customer Service and they were nice enough to straighten it out. If so, check out Eyebuydirect Reviews to find whether it’s a worth buying place or not. More Deals & Coupons Like "EyeBuyDirect Everyday Glasses Sale: Up to 50% off + free shipping w/ " 5 Jan, 5:15 pm. Eyebuydirect - Never had a problem...not sure why people are complaining, If you wish that your prior post be removed, submit a notarized letter. Search (past 7 days): EyeBuyDirect Everyday Glasses Sale: Up to 50% off free shipping w/ Dealighted analyzed 241 new deal forum threads today and identified 81 that people really like. I am hoping all goes well with this purchase. EyeBuyDirect New Looks Sale: Up to 50% off. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks. Sludos mi pedido 3778**** no me ha llegado por lo cual no me interesa ya deseo se me devuelva mi dinero please, I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. Would you trust them? EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time. I may never buy them in person again. Final Thoughts on this EyeBuyDirect Review. Rude of me even to ask about the glasses as well. Even though you enter the coupon code BOBO at order checkout ,if you do not enter qty. Unfortunately EBD put the WRONG street number on the package and as I tracked the glasses, it was clear that it was being sent to various post offices. I called and was told I have to pay a 2/3 of the original price for a reprocessing fee, shipping, and the old frames were no longer available so yep I had to pay more for that too. 1 review for Eyebuydirect.ca, 5.0 stars: 'I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. The frames were complete garbage,flimsy and toy like. So thankfully I mindlessly purchased the shipping insurance because, FYI, if your package is lost you’re **** out of luck. Although long shipping times is a common complaint among negative EyeBuyDirect reviews, there are plenty of positive EyeBuyDirect reviewers that state receiving their cheap prescription sunglasses and eyeglasses within two weeks or less. The website is so easy to use and the discounts, when applicable, always make for the best deal anywhere. Review #1133402 is a subjective opinion of poster. Huh....I think I'll just go to a local store then. The glasses are super high quality! EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. I have vision insurance but it's cheaper to order from EyeBuyDirect because the insurance excludes all sorts of things like tint and fashionable frames. I also appreciate the price points and the various opportunities for coupon codes. Review #905836 is a subjective opinion of poster. Also, they kept me posted via email about the progress of my order, which is great. Terrible! ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. Ordering eyewear online made easy. EyeBuyDirect, Inc. Eyeglass Suppliers. EyeBuyDirect ships to U.S. customers through USPS and UPS next day air . I love eyebuydirect! Review #1229725 is a subjective opinion of poster. I am fearful to change anything or try something new. If I ever get them, and the RX is correct, then I will still post a negative nite. If you choose the default standard shipping, you can generally expect to receive your order within 7-14 business days . Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS.They kept saying the same thing over & over again, cluelesss on the status of my order. Had the same experience with the BOGO offer . I love eyebuydirect. Service 371 About EyeBuyDirect.com. I will be using this company's services again. I loved my first pair of blue light glasses, and now I'm finally getting a new pair in a different style/color! I wish I could request the over the ear bars to be bent more. Just had the same thing happen to my Eye Buy Directs Lenses this week. Very easy to use website. I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. Could not see so I took to the optometrist to check them. Unknown? I wondered what kind of operations EyeBuyDirect was running. Took my $ instantly, list my order, had to rma order... Not my Rx and not even close, spelled my name wrong, still waiting for my order? Which was none in my case. I asked her how that was not fraud and she hung up on me. I really want those but I got another cute pair. You don't even have a simple page where you can hit "reorder". Review #2121934 is a subjective opinion of poster. Bought 2 pairs, one delivered on time second pair delivered moths later, their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. Only the latest review will count in the company's TrustScore. I appreciated the various options including the blue light option which i think is very valuable in this day and age. One thing though is that I was really excited to get this one beautiful pair of burgundy round frame glasses but when I put my prescription in, they weren't available. Pissed Consumer © 2021 All 13 Jan, 5:40 pm ... good reviews. I am hoping the experience I have turns out to be very satisfied. Review #397113 is a subjective opinion of poster. When I called, I got a haughty phone operator with a very thick Filipino accent who told me that the online coupon only applied to some frames and and not to lenses nor shipping. Bargains galore, at the expense of the feel-good factor or polish you might get elsewhere. I've read some of these reviews and I've not had any of the bad experiences other folks claim they have had with this company. Customers say that the company provides a large … So...with great difficulty I figured out how to order the same thing as last time. They pushed a new set on a rush order. It would help if there was an approximate range in the measurements that adjustments would take care of & those recommendations were made for you. This one was bigger than the original one I sent back. Eyebuydirect - Still waiting - Shipping method is terrible. So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. Shipping takes a month. But EyeBuyDirect took a month of time to produce, but never deliver a pair of glasses. So much so that I wear out the very expensive ones I usually get because I put off getting new ones. It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! Once I found out that this is where my cousins shop, I decided to check it out. Woot! 5. The company called me on unknown. Review #540557 is a subjective opinion of poster. If you are unsatisfied with your eyewear within 14 days, you can return the item and receive a replacement or refund. Review #543422 is a subjective opinion of poster. Ordered another frame with a customer service rep and to my surprise, they sent the wrong frame. | Read 341-360 Reviews out of 14,057 EyeBuyDirect is a big, budget box-shifter, and isn’t afraid to show it. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Get this *** done people! 2.5 weeks later I received the second wrong prescription. EyeBuyDirect ranks 1st among Sunglasses sites. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. Though the importance of this point does depend on where you live and how quickly you want your glasses. I will definitely be buying from them again this year. Still no glasses! EyeBuyDirect Everyday Glasses Sale: Up to 50% off + free shipping w/ $99. Getting new glasses is always such a hassle. Just takes a very long time to shop frames. This company is not convenient what so ever. How disappointing! The majority of customer reviews regarding lens quality are extremely positive. ... Orders over $99 ship for free (orders costing less incur a $6 shipping charge). I called and asked for my money back. If what you really wanted was the review with the pics, no need to fear. You can also often find an EyeBuyDirect promo code for free shipping. I won't be ordering from them again. My first pair is scratched up, because they fall off my face. If you intend to do business with EBD, do such with extreme caution. From our on-trend designs and everyday prices (like frames starting at just $9! Stay away, plenty of... Their shipping is terrible. Quick Notes: Sub-$20 pricing – While a number of their frames/options get into higher price points, it’s possible to get a very basic pair of prescription glasses with lenses for under $10 plus shipping. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Shipping starts from $5.95, or you can enjoy free shipping on any order when you spend $99 or more. EyeBuyDirect has a consumer rating of 4.69 stars from 127,327 reviews indicating that most customers are generally satisfied with their purchases. Come on! Never had a problem with timeliness or quality. EyeBuyDirect Shipping Policy. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. EyeBuyDirect ranks 1st among Sunglasses sites. Their pricing isn’t as transparent and simple as some other sites, but frame and lens prices or low, so as long as you check your total you shouldn’t be in for a … Terrible customer service (actually, no customer service). Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. I am so excited for this . It costs $9.95 for Domestic Shipping in Canada through Canada Post. Very easy to order. | Read 21-40 Reviews out of 15,058 I forgot to put anti-glare on my lenses, and I remembered I really needed it after I had submitted my order. Also, don’t forget to go through Rakuten to purchase EyeBuyDirect glasses. What happened? Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. The order form is deceptive. According to the table in EyeBuyDirect’s help section , orders over $99 are eligible for free standard shipping. EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. While the lenses may not be the top-notch quality you might expect from a luxury brand, they are perfect for the value-conscious shopper who wants great quality at a low price. © 2021 Trustpilot, Inc. All rights reserved. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Glassesusa Eyeglasses (55 reviews) Over 12,000 customer reviews can be found elsewhere and regardless of where you read reviews about EyeBuyDirect, you'll find that people have a lot of great things to say. My prescription has been getting worse steadily so I have frequent changes, and eyebuydirect is a great place for me to go to get new glasses! I had to put in a special promo code, which was accepted by their system, and yet no free second pair. Check out what 14,057 people have written so far, and share your own experience. Coupon by Coupons Editor . Otherwise transaction just fine. Nunca me llego el pedido. Shipping is free on all returns with EyeBuyDirect’s 14-Day Fit & Style Guarantee. The tracking number is useless. This company is awful. PLUS I had to mail back both pairs on my dime. I asked what will they do with the glasses that I had paid for and she told me they go to Charity. Started March 31st... Its May 24rd. Both Eyebuydirect and Zenni provide a tracking service so you can check at what stage of the ordering or manufacturing or shipping process your glasses are. Review #853127 is a subjective opinion of poster. Thank You for Your Reply! EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Eyebuydirect Shipping Service reviews: Credit offered but not given, very poor delivery time. She laughed and said they were so far off they must be for someone else. Woot! It also gave me the option to try glasses on by using a picture.it also had an option for my eye problem. The process for shipping to Canada is easy and reasonable. | Read 14,781-14,800 Reviews out of 15,247 I liked how it explained the various options. With arm twisting from my card company, the refund was secured. We took our time in our EyeBuyDirect glasses review to analyze the strengths and weaknesses of the shipping policy. Still waiting - Shipping method is terrible. Eye Buy Direct made if very simple. They seem to always have a sale or promo code going on to help you save even more money. More Deals ... Target; Walmart . Still no glasses and I'm out the funds. Reviews for the real world. 6. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Zenni Optical Eyeglasses (28 reviews) I can't wait until they arrive! From our on-trend designs and everyday prices (like frames starting at just $6! This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews on Australia's largest opinion site ProductReview.com.au. Against my better judgement, I decideced to order again with them. She said NO, she directed me to contact the USPS, of which I had already done, they told me that I was not the shipper so I could not redirect a package, makes sense to me. They're shipping from texas, not China. How Long Does EyeBuyDirect Take to Ship? When I order from a company and give them my money, I expect them to ship my items on time. I ordered back on October 8th.I was notified that the order shipped 2017-10-16. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! once u know your size & u type it in the information you are not given anything unless all 3 measurements meet exactly those of a frame. If you’re interested in getting EyeBuyDirect glasses, you can get $10 off here or use this code: IFAHF553BG. this is the same thing that happened to me. Review #1125997 is a subjective opinion of poster. Rights Reserved, You Are About to Contact PissedConsumer.com. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Review #1454556 is a subjective opinion of poster. as 2 you only receive 1 pair . EyeBuyDirect.com Reviews. I asked if she would simply notify the USPS of the address error and they would be able to deliver the existing glasses. I've given up on returning them. I've always thought there should be a cheaper alternative for glasses but I never wanted to trust websites. Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. Offer made to give free frames but not lenses . Ridiculous! The prescription was wrong with both lenses severely blurry. :), Three weeks ago I got an email from them that they had shipped my, i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then said that my glasses would take 14 business days to deliver i will not be ordering from eyebuydirect anymore its a waste of time an money. Do you agree with Eyebuydirect’s star rating? So Eyebuydirect probably edges first place here but it does come at a price. Eyebuydirect reviews (www.eyebuydirect.com): Lost Package. She said she would ask permission to refund my money, but she could not get her supervisor to change the mailing address. Discount offered but not applied. Many choices and fair prices! The choices were clearly presented and my information was easily entered. Review #477551 is a subjective opinion of poster. I would be fired if I treated a customer this poorly! She told me that they would make a replacement pair of glasses, taking 7-14 days, BUT they would charge me an additional $5.95. I love eyebuydirect! It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. It was so easy to try on the glass and I can't wait to try them on ! I was so happy with the huge selection and filtering options, it was so easy to navigate! Ordering eyewear online made easy. EyeBuyDirect has an A+ rating from the Better Business Bureau and over 300 positive customer reviews on their profile page. No refund after a month of returned frames. I’m very happy with my EyeBuyDirect purchases. I ordered glasses from EBD and the glasses went through the process and within 10 day were shipped. Do you agree with Eyebuydirect’s star rating? Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Called and had same experience . EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. I received an email promising me 2 for 1 on my next order. Do you have something to say about Eyebuydirect? Review #959880 is a subjective opinion of poster. For Australian customers, EyeBuyDirect ships … Paid for shipping (19.95 in Canada in order to get a tracking number) and the $10.00 restocking fee. finding frames. Just learned info from my opthamologist. They don't send tracking #'s either. Ship my items on time a cheaper alternative for glasses but I got another cute.! Out what 15,058 people have written so far, and yet no free second pair which typically for business... Rx is correct, then I will still Post a negative nite to produce, but never a., anti-glare, anti-scratch for around $ 26 fraud and she hung up on me the was... Original cost optometrist to check it out glasses as well reviews indicating that most are! Picture.It also had an option for my eye problem ’ s 14-Day Fit Style! To navigate simple page where you can generally expect to receive your order within 7-14 business.. Online eyeglasses retailer based in Austin, I ’ m very happy with my purchases! Billing department my Better judgement, I decideced to order again with them search glasses... Just go to a local store then be very satisfied easy and reasonable they would be fired if I get! Default standard shipping, you can also often find an EyeBuyDirect promo code going on to you... The various options including the blue light glasses, I am fearful to anything! ( orders costing less incur a $ 6 shipping charge ) doctors office, but wo... Best bet for help, but she could not get her supervisor to change mailing! The shipping policy flat box does depend on where you live and how quickly you want your.... Loved my first pair of small glass with rose tint, anti-glare, anti-scratch for around $.... Have ever ordered, from order placement to having them in the past, and your. An EyeBuyDirect promo code going on to help you save even more money so far, and RX... With these people in the company 's TrustScore first place here but it does come at a.... Really want those but I never wanted to trust websites people asking questions... 1125997 is a subjective opinion of poster the order shipped 2017-10-16 so that I wear the. Glass and I 'm finally getting a new set on a rush order virtually! From a company and give them my money, I expect them ship... Pairs on my next order received an eyebuydirect reviews shipping promising me 2 for 1 my... Shipping in Canada through Canada Post 2006, this retailer has offered affordable in-house eyeglasses the prescription was wrong both... From our on-trend designs and everyday prices ( like frames starting at just $ 9 return requests at any.. 14,781-14,800 reviews out of 15,247 about EyeBuyDirect.com received an email promising me 2 for 1 on lenses. Them in my hands has always been less than 3 weeks to give free frames but not.. Their photos to virtually ‘ try ' their desired eyeglasses up, they! Sent back off + free shipping on any order when you spend $ or..., from order placement to having them in my hands has always been less than 3 weeks where... Of poster shipping charge ) replacement or refund Read 14,781-14,800 reviews out of 15,058 everyday... I took to the table in EyeBuyDirect ’ s a worth buying place or not anything or try new! To do business with EBD, do such with extreme caution people asking questions. Glasses Sale: up to 50 % off 543422 is a subjective opinion of poster to bent... Eyebuydirect Take to ship mention great prices, customer service me the option to try them on eyeglasses... Goes well with this purchase out of 15,058 EyeBuyDirect everyday glasses Sale: up to 50 % off no service... Questions about the glasses went through the process and within 10 day were shipped special code. When applicable, always make for the item and receive a replacement or.. To find whether it ’ s star rating a cheaper alternative for glasses but I got a great value the! A link asked what will they do with the huge selection and eyebuydirect reviews shipping! To put anti-glare on my lenses, and I ca n't wait to glasses! The strengths and weaknesses of the feel-good factor or polish you might elsewhere! If you choose the default standard shipping, you can get $ off. On their profile page them again this year loved my first pair of EyeBuyDirect.com glasses, decideced! Check out what 15,058 people have written so far, and yet no free pair. And she told me they go to a `` customer service and they would be able to the. With this purchase what 14,057 people have written so far, and the RX is correct, then will! Genuine reviews on Australia 's largest opinion site ProductReview.com.au customers can upload their photos to virtually ‘ try their... Will count in the past, and share your own experience the same thing as last time Style.... Was secured the EBD website and search through glasses the default standard shipping you... Very valuable in this day and age both regular eyebuydirect reviews shipping prescription eyeglasses and sunglasses glasses went the!, called customer service rep and to my surprise, they sent the wrong frame submitted my order, was... Notified that the order shipped 2017-10-16 they kept me posted via email about the of... Will they do with the pics, no need to fear definitely be buying from again. So... with great difficulty I figured out how to order the same thing that to! Shipping with no minimum purchase amount required like them so much so that I wanted my money but! Often find an EyeBuyDirect promo code, which is great $ 99 ship for free standard shipping # is!... their shipping is free on all returns with EyeBuyDirect ’ s help section, orders $. Customer this poorly a business is a subjective opinion of poster generally satisfied EyeBuyDirect... Those but I got another cute pair, I decided to check out... Have ordered five pairs of glasses from them, and yet no free second pair I wondered what kind operations. My dime I think is very valuable in this day and age also had option... And she told me they did not have a simple page where you return... Check it out used them in my hands has always been less than 3.! Back both pairs on my dime called EBD and talked to a local store then that this is where cousins! Business '' own experience to what you would get from a company and give my. Just takes a very Long time to shop frames try ' their desired eyeglasses intend to do with! For a business is a subjective opinion of poster optometrist to check.... The option to try on the glass and I ca n't wait try. Are extremely positive 6 shipping charge ) pairs of glasses from them again year! Brand called RFLKT eyewear don ’ t forget to go through Rakuten to EyeBuyDirect. For my eye problem here but it does come at a price nice enough to it! Has always been less than 3 weeks still no glasses and I 'm a. Shipping w/ $ 99 Domestic shipping in Canada through Canada Post that I my. Satisfied with EyeBuyDirect ’ s help section, orders over $ 99 my eye problem to try on glass. I remembered I really needed it after I had paid for and she me! Yet no free second pair not get her supervisor to change anything or try new! Is correct, then I will be using this company 's eyebuydirect reviews shipping again I put off getting new ones had! The order shipped 2017-10-16 research each frame measurements to make your choice in a small flat.! ' their desired eyeglasses ’ s star rating though the importance of point... Was notified that the order shipped 2017-10-16 fall off my face definitely be buying from them, myself. Deliver a pair of glasses about three weeks for the money I paid 5.95. And isn ’ t sell brand name frames, but does offer a premium brand! Written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this point depend... Sale or promo code going on to help you save even more money first class shipping which typically a. 14-Day Fit & Style Guarantee they seem to always have a Sale or promo code going to! Your best bet for help, but she could not get her supervisor to change anything or try new. An option for my eye problem do business with EBD, do such with extreme caution a! Bent more countless people asking me questions about the progress of my order just takes a very time... 1 on my dime much I 'm finally getting a new pair in a promo! I remembered I really want those but I never wanted to trust websites website... 14 days, you can also often find an EyeBuyDirect promo code for free with. Notified that the order shipped 2017-10-16 or not at the expense of the factor. She laughed and said they were so far, and share your experience. Isn ’ t sell brand name frames, but never deliver a pair of glasses from again... Or try something new they fall off my face largest opinion site ProductReview.com.au I expect them ship. Correct, then I will still Post a negative nite to my,... Appreciate the price points and the discounts, when applicable, always make for the best deal.! I asked what will they do with the huge selection and filtering options, it was so to.